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Emotional Intelligence at Work

How do you lead well when pressure, uncertainty or conflict make every interaction matter more?

Teams take their cues from how leaders listen, respond and handle difficult conversations. This course develops the self-awareness, empathy and communication skills that help leaders build trust, address tension early and create the conditions for people to do their best work.

Two colleagues in a close one-to-one conversation across a table
Price
SEK 9,820per participant, excluding VAT
Next date
Starts 19 February 2027
Duration
1 day + online follow-up
More details
Format
In person
Location
Stockholm, Sweden
Venue
Details to follow
Language
Svenska
Designed by
Nick Praulins
  • Get the full programme (PDF)
  • Team delivery

What you’ll be better able to do

  • Strengthen the self-awareness, self-regulation and empathy that build trust and influence at work, based on Daniel Goleman's emotional intelligence framework.
  • Notice how your emotions and habitual patterns shape the way others see you.
  • Stay steady under pressure and respond with choice rather than reflex, based on Susan David's emotional agility approach.
  • Listen beyond what is said to understand colleagues' needs, intentions and concerns.

Participants leave with greater self-awareness of how their emotions, behaviours, and communication shape the trust and influence they have at work. They take away practical tools for intentionally building emotional capital and using it to strengthen relationships, communicate with greater impact and influence others.

Our learning approach

FLEX + PACE

FLEX + PACE is how we design learning at The Nordic Learning Company. Research-informed learning, designed for practice and lasting application.

Explore our approach
Price
SEK 9,820per participant, excluding VAT
Next date
Starts 19 February 2027
Duration
1 day + online follow-up
Format
In person
Location
Stockholm, Sweden
Venue
Details to follow
Language
Svenska
Designed by
Nick Praulins
Register interest
  • Get the full programme (PDF)
  • Team delivery

Dates

  • 19 February 2027

    In person · Stockholm, Sweden · Venue to be confirmed
    09:00–16:00SvenskaSEK 9,820 per participant, excluding VAT
    Choose this date →
  • 24 March 2027

    In person · Stockholm, Sweden · Venue to be confirmed
    09:00–16:00EnglishSEK 9,820 per participant, excluding VAT
    Choose this date →
  • 27 May 2027

    In person · Stockholm, Sweden · Venue to be confirmed
    09:00–16:00SvenskaSEK 9,820 per participant, excluding VAT
    Choose this date →
  • 9 June 2027

    In person · Stockholm, Sweden · Venue to be confirmed
    09:00–16:00EnglishSEK 9,820 per participant, excluding VAT
    Choose this date →
  • 19 August 2027

    In person · Stockholm, Sweden · Venue to be confirmed
    09:00–16:00EnglishSEK 9,820 per participant, excluding VAT
    Choose this date →

Price and what’s included

SEK 9,820 per participant, excluding VAT

Live online meet-up, 45-minute 1:1 coaching and a certificate of participation from The Nordic Learning Company.

For organisations

How do your managers lead when pressure makes every conversation matter more?

We can run Emotional Intelligence at Work privately for your organisation, using situations your people actually face.

Tell us who the course is for, roughly how many people, and what you would like to be different afterwards. We will come back with a proposal.

Enquire about a team programme →

Course details

Programme & method+–
Day 1
Session 1
Examine how everyday interactions build or erode trust, and identify where your own emotional capital stands.
Session 2
Recognise patterns in real workplace conversations and choose responses that build credibility.
Session 3
Leave with repeatable ways to handle difficult interactions with greater awareness and choice.
Post course follow-ups
Virtual meet-up
Reconnect with the group to reflect on workplace application and work through live challenges.
Personal coaching session
A 45-minute individual session to identify your next steps and how to sustain them.

How you’ll learn

After shorter input sessions covering relevant research, frameworks, and background, participants spend the majority of the time in reflection, discussion, and practice, working with real examples from their own work.

Evidence & methodology

Facilitated input, reflection, practical communication work, peer discussion and application to everyday work relationships.

The course is grounded in established research on emotional intelligence, drawing on Daniel Goleman's work on EI at work and Paul Zak's research on the neuroscience of trust, alongside Stephen Covey's concept of the emotional bank account. Additionally, the course is built on Susan David's work on emotional agility and Tasha Eurich's research on the importance of self-awareness in the workplace.

Practicalities+–

Who it’s for

  • Managers, team leads and project leads.
  • Professionals working cross-functionally, with clients or in teams where trust matters.
  • HR and People partners supporting teams through change, conflict or restructuring.

What you need

  • No specialist background is required.

Getting here and where we work →

Designed by+–

Nick Praulins

Nick Praulins is co-founder of The Nordic Learning Company, where he leads our work with schools and educators, shaping the learning philosophy, pedagogy and programme design behind its education practice.

Read more →
Want the full programme?+–

We use your details only to send you the course pack you asked for. We keep these details for 24 months after our last contact, then delete them. You can ask us for a copy or ask us to delete them at any time. See our privacy notice.

Before you book+–

When is the course confirmed?

A course is confirmed once six people have joined. We confirm your place separately, and ask you not to book travel until you have our confirmation.

What if someone cannot come after all?

Open sessions can be transferred to another date free of charge up to fourteen days before. Inside fourteen days, send a colleague in their place. Private programmes follow the terms agreed in the contract.
Booking terms →hej@nordiclearning.se

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All work with organisations →Dates & calendar →Private programmes →Consulting →

SEK 9,820 per participant, excluding VAT

Starts 19 February 2027

Register
EU Pact for Skills, an initiative of the European CommissionSweden

EU Pact for Skills. Based in Stockholm.

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